How do I resolve issues with file uploads in the Interpreter?

If you're experiencing problems with file uploads in the Interpreter, please check the items below to solve the issue.

1. First of all, it's necessary to verify if the file is accepted on our platform:

a) It's possible to use each of the models to analyze various file types, such as: txt, docx, pdf, xlsx, xls, csv, png and jpg. If it's another file type, it won't work on our platform.

b) We only accept 3 files at a time, with 30 MB per file.

1. To attach PDFs, for example, the file must have selectable text. It can't be a scanned file, because if it is, it won't work on the platform and will give an error during use. The AI doesn't understand what's in the file.

2. A file with selectable text is a digital document where the textual content can be highlighted, copied, and searched. This means you can interact directly with the text in the file, selecting specific words or phrases. To know if a PDF file has selectable text, you can try the following actions:

a) Open the PDF file.

b) Try to select a part of the text with the mouse cursor. If you can highlight words or phrases, the text is selectable.

1. If you're seeing any error in the interpreter when attaching files that prevents its use, try clearing your browser's cache and try uploading again.

Recommended reading: 2. Clear the browser's cache and cookies