How to resolve when the two-factor authentication code is not sent to the email?

The login field doesn't appear. How should I proceed?To clarify, the authenticator we use does not send codes via email for two-step verification. It is connected to an external app called Authenticator, such as Google Authenticator, Microsoft Authenticator, or similar. This app generates temporary codes directly on your smartphone, without the need for an internet connection or receiving emails.

Recommended reading: Is it possible to add a two-step verification process before accessing my account?

To use this functionality, you would need to have connected this device before attempting to access the platform. The app generates a new code every 30 seconds, ensuring greater security for your account.

Recommended reading: 2. Clear the browser's cache and cookies

If you haven't connected any device for two-factor authentication and are having difficulties accessing your account, you'll need to contact us so we can remove this configuration.